1. Send Enquiry
You can send an inquiry by email, or add the item to the RFQ list and submit it to us.
Tell us the model and quantity you need, our sales staff will reply the price in time.


2. Receive a quote
You will receive an email with the price, quantity and delivery date of the product you need

3. Payment
You can pay the orders by wire transfer offline. We support: Paypal,VISA.
Please fill the shipping address and express information when placing your order. We support: UPS,DHL,Fedex,SF

4. Shipping & Delivering
After receiving your payment, we will ship the goods for you within the delivery period and send the shipping number by email

Refunds are normally accepted within 30 days from the date of the parcel delivered. Please contact our support team for any issues immediately once you receive your parcels includes but is not limited to below reasons:

Yes, we guarantee a refund or to resend your order if you haven't received the parcel beyond the regular shipping days, except the case which customer takes the responsibility for the unsuccessful delivery such as providing an incorrect shipping address, can not complete the customs clearance due to customer's reason, etc. Note: If the following issues occurs: extreme weather, post office delay, customs clearance, local protest, etc. In this case, we are incapable of guaranteeing on-time delivery, but we'll try our best to support you,thanks.

First, check that you've received all the boxes associated with your order. Then fully empty each box you received, sometimes small parts get caught in crevices or in packing material. If you still can't find your item, please email customer service right away. Include a description of the missing quantities and pictures of the whole parcel. We'll forward them to our warehouse to check the monitor records and the packing pictures records. Steps:
1. Send email to support team for authorization.
2. We'll check and verify the issues.
3. Offer solutions to customer case by case.

By returning products to Boltroo, the Customer certifies that the products were purchased from Boltroo and there has been no substitution in whole or part of the same product from another supplier, distributor or other such sources of the product. The return should be in the original packaging and in unused condition (except defective). ESD or moisture-sensitive products should not be opened except under controlled conditions. General Rules: Returns are normally accepted within 365 days from the date of the parcel delivered. When a customer requests a return due to 'non-original/fake/quality problems', a valid quality report from a third-party authoritative organization recognized by our company is required for the return and exchange. Any charges from customs and other fees should be paid by customers if the return reason is customers' reason, such as buy parts mistakenly,etc. Return Freight charges must be prepaid; we will not accept COD shipments.

1. Shipping cost already shown on the quote, please check your email.

2.We will evaluate the shipping cost according to the price of the product you purchased and the shipping address. If you need to specify the shipping method, you can notify us by email.

3. We support DHL, FedEx, UPS, SF to ship your goods by default



4.Regarding in stock parts, orders can generally be ready to ship within 4 hours.
We ship daily at 5pm.（UTC/GMT+8）
Once the goods are shipped, estimated delivery time depends on the shipping methods you chose:
FedEx International, 5-7 business days.
DHL Express, 5-7 business days.

The following are some common countries' logistic time.



Note:

The above table is for reference only, there may will have some delay for the uncontrollable factors.

Customer Information - During a Web Site visit, we ask a customer for contact information (such as name, title, company name, email address, telephone number, fax number and addresses for shipping/billing, and credit card information, when applicable) as part of the purchase process, to become a registered user of the Web Site, when you request information from or submit a question to BOLTROO, and when you complete any web forms asking for such information.

Once you make a purchase, become a registered user, or request information from BOLTROO, your name, title, company name, shipping/mailing address, telephone number, email address, fax number, financial and credit card, and other information may be included in our customer file.

Use of Information - We use this information to fulfill your orders and otherwise provide the product and services you request, as well as support for those products and services. We may use customer information to send you information and advertising about BOLTROO and its products and services. For example, BOLTROO may use your mailing address to send BOLTROO marketing materials to keep you updated on our most current products and services. Email addresses may be used to communicate information of interest to you about BOLTROO. This includes Order Shipment/Tracking Information, Obsolete Part Bulletins, Service Change Information or other BOLTROO promotional emails.

Some of the information we automatically collect is necessary for the proper functioning of the Web Site, such as cookies as explained below. We treat information collected by cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Statement.

Links, Embedded Content, and Buttons - BOLTROO may keep track of how you interact with links across our services, including our email notifications. We do this to help improve our services, provide information and advertising, and to be able to analyze aggregate click statistics such as how many times a particular link was clicked on.

The Web Site may contain links to other websites, content embedded in the Web Site that comes from or relates to other websites and services, and buttons from other websites and services such as social media websites like YouTube, Facebook, Twitter, LinkedIn, and Google+. Several of these third parties may use cookies or other tracking devices to collect and track information about you across the Internet. We are not responsible for the privacy practices or the content of these other websites or their data collection practices. You should check the privacy policies of these other websites when providing personally identifiable information or to find out what other information they collect from users, whether while on their platform or website or in relation to links, buttons, or embedded media.

Information From Your Computer - BOLTROO may itself, or through our third party service providers, collect information about your computer, such as the browser, operating system, IP address, country and other geolocation data, date and time of visit, whether you are using a mobile device, referring websites, the search engine queries you used to get to the Web Site, the pages of the Web Site you visit and your activities on the Web Site such as what images, videos, or other embedded media you view, as well as the amount of time spent on the Web Site pages, and the number of pages visited.

Some of this information may be collected using cookies, as further explained below. This information is used for a variety of purposes to improve the Web Site and its content, including without limitation to gather broad demographic data, identify trends and statistics, help diagnose problems with our server, and to administer the Web Site and its content.

BOLTROO may also collect and share information between pages of the Web Site for the proper functioning of the Web Site, as well as authentication. BOLTROO may also use this information to provide you with information and advertising regarding our products and services.

Cookies - The Web Site may use "cookies" to provide information on your computer. Cookies are pieces of data that a website can send to your browser, which may then be stored on your computer or device. BOLTROO may use both session and persistent cookies on our own or through our third-party service providers as described below Cookies may save your preferences while you are at the Web Site, such as allowing for persistent login on pages that require logging in, and BOLTROO may use them to provide you with tailored information and tracking as you use the Web Site services.

Cookies help BOLTROO, among other things, to determine which areas of the Web Site are popular by tracking hits to those areas, which may in turn allow BOLTROO or our third-party providers to provide you with targeted information or advertising regarding BOLTROO’s products and services. By modifying your browser preferences, you may have the choice to accept cookies, to be notified when a cookie is sent, or to reject cookies. The rejection or limitation of cookies by your browser may limit your ability to use the Web Site.

You agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy our Web pages or the content contained thereon, to access or capture data, or for any other unauthorized purpose without our prior express written permission of BOLTROO. You agree that you will not use any device, software or routine to interfere or attempt to interfere with the proper working of the Site. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. You agree that you will not copy, reproduce, alter, modify, create derivative works, or publicly display any content (except for your own personal, non-commercial use) from our Web site without the prior expressed written permission of BOLTROO.

Other Information Practices Security - BOLTROO takes commercially reasonable steps to protect data, particularly financial information, transmitted through the Web Site. BOLTROO, however, cannot be responsible for and does not warrant the security of any information you transmit over the Internet, including using the Web Site. BOLTROO's site is equipped with Secure Sockets Layer (SSL) technology. Browsers that support the SSL encryption technology are called secure browsers.

Access to Personal Information for Reviewing, Editing, and/or Removing - If you wish to discuss this Privacy Statement and the information we collect, you may contact us at the address provided in this Privacy Statement.

Contact us
For any questions, please send an email to our customer service support team.
service@boltroo.com

Terms and Conditions

These Terms and Conditions were last modified on January 14, 2023.

Welcome to BOLTROO.COM, a website for selling electronic components. By accessing, visiting, browsing, using, or attempting to interact with any part of the site, the Customer agrees that the acceptance of the Products and/or Services from Seller is subject to the following Terms and Conditions. These Terms and Conditions may be modified at any time and from time to time. Any changes will be effective immediately upon posting the revised terms and conditions. Customer defaults to consent to all the changes by a continued accessing the BOLTROO site.

Acceptance, Changes, Cancellation of Orders

All orders are paid offline, and the website has no online order function temporarily

The specific order placing steps are: submit the inquiry>our reply to the quotation>use email or telephone to communicate the rest of the transaction details>confirm the order and pay>delivery

If the order needs to be cancelled or rescheduled, it needs to be negotiated by mail. If there is any change in the order, the buyer needs to immediately call or send an email to the salesperson.

Shipping & Delivery

Generally, if the order amount exceeds 2000 US dollars, the freight can be exempted. We will support customers to place orders to the maximum extent, and the freight will be exempted for the orders that meet the conditions. The specific needs to be communicated with the sales personnel.

BOLTROO may use any method of delivery available. All import licenses, duties, tariffs, taxes, and brokerage fees will be Customer's responsibility. Time for delivery and/or performance will not be of the essence and BOLTROO reserves the right to delay despatch for a number of reasons, including to perform any necessary credit or anti-fraud checks or procedures or to ensure that payment in full has been received in cleared funds. Where despatch is delayed for such reasons, BOLTROO will use reasonable endeavors to inform the Customer.

Price

BOLTROO endeavors to ensure that prices for Supplies are accurately set out in the quotation email but does not guarantee the currency or accuracy of any such information. Quotes and pricing for undelivered Products may change at any time, including, without limitation, in the event of any increase in BOLTROO's cost, changes in market conditions, quoting errors, or any other causes beyond BOLTROO’s reasonable control. Prices are exclusive of taxes, impositions, and other charges, including sales, use, excise, value-added and similar taxes or charges imposed by any government authority, international shipping charges, forwarding agent's and broker's fees, bank fees, consular fees, and document fees.

Payment

Payment should be 100 % prepaid in case of any stuck processing the order. BOLTROO offers the following payment methods:

1. Paypal or credit card

2. Stripe

3. Wire transfer

4.We can also support third-party platform payment TBF, HKIN ESCROW, etc.

After we have established a long-term stable cooperation and trust relationship with the buyer, we will provide accounting period support for these high-quality customers. For details of accounting period support, please send an email to communicate with the sales staff.

The customer shall bear all bank charges, such as wire transfer charges and intermediary bank charges. If there is any shortage in the remittance amount on the invoice, the shipment may be affected. The invoice will be automatically sent to the customer's purchase email address.

For all other orders, upon approval of credit terms of payment are net thirty (30) days from the date of invoice unless otherwise specified in writing by BOLTROO, should be full pay without due. BOLTROO reasonably believes that the Customer's ability to make payments may be impaired, or if Customer fails to pay any invoice when due, BOLTROO may suspend delivery of any order, or any remaining balance, until such payment is made, or cancel any order, or any remaining balance. Customer will remain liable to pay for any Products already shipped, and all Non-Standard Products ordered by Customer. Customer agrees to submit such financial information as BOLTROO may reasonably require for the determination of credit terms and/or continuation of credit terms.

BOLTROO reserves the right to establish and/or change credit and payment terms extended to Customer when, in BOLTROO’s sole opinion, Customer’s financial condition, or previous payment record warrants such action. Further, on delinquent accounts, BOLTROO shall not be obligated to continue performance under any agreement with Customer.

All late payments shall be charged interest of 1.5% per month. If Customer fails to make payment when due, BOLTROO may pursue any legal or equitable remedies.

Return Policy

Returns are normally required to submit within 30 days from the date of the parcel being delivered. BOLTROO does not accept return requests if it is not due to quality reasons.

If BOLTROO agrees to accept a return, return freight charges must be prepaid by Customer.

BOLTROO will not accept COD shipments.

Some products may require return directly to the manufacturer. All returned items must be in the original packaging, unused, untested, un-programmed, and in a resalable condition.

Customer should contact a Customer Service Representative for a Return Materials Authorization.

Any ESD, programmable semiconductors, or moisture-sensitive product returned that has been opened will not be eligible for credit.

Products returned solely due to Customer error may be subject to a 15% restocking charge.

Backorders cannot be canceled by customers after payment or any contract and agreement are confirmed. If it must be canceled due to insufficient supply, BOLTROO customer service staff will contact you.

Force Majeure

BOLTROO will not be liable for delays in delivery or for failure to perform its obligations due to causes beyond its reasonable control including, but not limited to, product allocations, material shortages, labor disputes, transportation delays, unforeseen circumstances, acts of God, acts or omissions of other parties, acts or omissions of civil or military authorities, Government priorities, fires, strikes, floods, severe weather conditions, computer interruptions, terrorism, epidemics, quarantine restrictions, riots or war. BOLTROO's time for delivery or performance will be extended by the period of such delay or BOLTROO may, at its option, cancel any order or remaining part thereof, without liability by giving notice to Customer.

Warranty

BOLTROO will transfer to Customer any transferable warranties or indemnities that the manufacturer of the Product or the third party vendor/service provider provides to Customer. BOLTROO SHALL HAVE NO LIABILITY TOWARDS Buyer BEYOND THE EXPRESS TERMS OF SUCH MANUFACTURER PRODUCT WARRANTIES. Seller ASSUMES NO LIABILITY FOR THE QUALITY OF THE WORK PERFORMED OR SERVICES RENDERED BY THIRD PARTY VENDORS/SERVICE PROVIDERS. IT IS Buyer'S OBLIGATION TO REQUEST COPIES OF ANY APPLICABLE.MANUFACTURER WARRANTIES AND Buyer SHALL BE DEEMED TO HAVE ACCEPTED SUCH WARRANTIES UPON ACCEPTANCE OF THE PRODUCTS AND/OR SERVICES.

All BOLTROO purchases come with a 90-day BOLTROO warranty against any manufacturing defects. This warranty shall not apply to any item where defects have been caused by improper Customer assembly, failure by Customer to follow instructions, product modification, negligent or improper operation.

Limitation of liability

In no event shall BOLTROO be liable to you or to any third party for any indirect, incidental, special, consequential, punitive or exemplary damages (including without limitation lost profits, lost savings, or loss of business opportunity) arising out of or relating to any product, even if we has been advised of the possibility of such damages. subject to the foregoing, in no event shall the liability of BOLTROO relating in any way to any product exceed the purchase price for the product, regardless of the legal theory asserted for such liability, whether in contract, tort, warranty or otherwise. you acknowledge that the amounts payable for the products are based in part on these limitations, and you further agree that these limitations shall apply notwithstanding any failure of essential purpose of any limited remedy.

Intellectual Property

If any Product includes software or other intellectual property, such software or other intellectual property is provided by Seller to Buyer subject to the copyright and user license, if any, for such Products, the terms and conditions of which are set forth in the license agreement accompanying such software or other intellectual property. Nothing herein shall be construed to grant any rights or license to use any software or other intellectual property in any manner or for any purpose not expressly permitted by such license agreement. Buyer acknowledges and understands that Seller is not the manufacturer of any Products ordered or to be supplied to Buyer and is not liable to Buyer or any third party for any copyright, design or patent issue, right or claim that may arise in relation to any Product.

Export term of use

Customer certifies that it will be the recipient of Products to be delivered by BOLTROO. Customer acknowledges that the Products are subject to the export and/or import control laws and regulations of various countries, and by ordering them you agree that they will not be used in, life support systems, human implantation, nuclear facilities or systems, or any other application where product failure could lead to loss of life or catastrophic property damage. The Buyer shall be responsible for complying with any legislation or regulations governing the import of such products/services in the country of destination and paying any corresponding duties.

Customer warrants that without legal licenses or authorization, will not directly or indirectly export, re-export, or transfer (or cause to be exported, re-exported, or transferred) any items purchased from BOLTROO to any country, jurisdiction, individual, corporation, organization, or entity that is sanctioned or embargoed by the United States Government, the European Union, or by any other applicable governmental authorities.

Customer agrees to bear the full responsibility for the product, or for violating the relevant obligations of export restrictions.

Buyer agrees that Seller shall not be liable, in whole or in part, for any claim, loss, or damage arising out of Buyer’s illegal sale, or use. If Buyer breaches this Agreement, Buyer will indemnify and hold BOLTROO harmless from any loss, claim, or damage arising out of or resulting from such breach.

General

As used herein, terms appearing in the singular shall include the plural, and terms appearing in the plural shall include the singular. No rights, duties, agreements, or obligations hereunder may be assigned or transferred by Buyer, by operation of law, merger, or otherwise, without the prior written consent of Seller. Any attempted or purported assignment shall be void. Seller's obligations under these terms and conditions may be performed by divisions, subsidiaries, or affiliates of Seller. The obligations, rights, terms, and conditions hereof shall be binding on the parties hereto and their respective successors and assigns. The waiver of any provision hereof or of any breach or default hereunder shall not be deemed a waiver of any other provision hereof or breach or default hereunder. Any provision hereof which is prohibited or unenforceable in any jurisdiction shall, as to such jurisdiction, be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining provisions hereof in that jurisdiction or affecting the validity or enforceability of such provision in any other jurisdiction.